FREQUENTLY ASKED QUESTIONS
Will I be notified when my order has shipped?
Yes! We will send you a shipment confirmation email with tracking information.
When will my order arrive?
Orders ship within 1-3 business days of the order date (*this excludes larger handcrafted items, like our vertical circle). Our standard courier is USPS and transit time is typically 1-3 days for orders within the United States and 3-4 weeks for International Orders.
Do you ship internationally?
We ship internationally to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom.
*If your country is not listed and you are interested in placing an international order, please contact us at firstname.lastname@example.org
*All items containing live plants are not available for International shipping.
What forms of payment do you accept?
We accept all major credit cards, which include American Express, Discover, MasterCard, and Visa. We also accept payment via PayPal.
How do you care for the living plants?
We include a care card with each of our living arrangements. Additional care information for succulents, can be read here.