Shipping & Returns
Our shipping charges are calculated based on the weight, size, and destination of your order. USPS is our standard shipping courier and orders within the U.S. generally arrive within 1 to 3 business days.
We ship internationally via USPS to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom.
*If your country is not listed and you are interested in placing an international order, please contact us at firstname.lastname@example.org
*All items containing live plants are not available for International shipping.
*Dalla Vita is not responsible for any customs charges that may be incurred.
We want you to be completely satisfied with your purchase. Should you wish to return an item, you may do so for a full refund, excluding return shipping charges, within the first 15 days after you receive the merchandise. After the first 15 days a store credit will be issued if the item is returned within 60 days of when you receive it. Any arrangement containing live plants cannot be returned.
The buyer will be responsible for paying for shipping costs for returning items. We suggest using a trackable shipping service or purchasing shipping insurance when you return an item. We can’t guarantee we will receive your returned item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused, in the original packaging, and include a copy of a receipt or proof of purchase. To make a return, please send an email to email@example.com to request a return authorization. Please include in your email the order number, the products you wish to return, and the reason for the return.